United Energy Around the Bay

FAQs

Here are the answers to your most common United Energy Around the Bay questions.

If your question isn’t in the list, please contact us via our website, our Facebook page or call us on 1800 639 634.

Contact US

General Information

What are the start times and locations for each ride?
Start times: 

Location: Aughtie Walk, Albert Park

  • 300km, 250km and 210km (anti clockwise) – 5.30am
  • 210km (Sorrento return) – 6.00am
  • 160km – 6.30am
  • 100km – 7.00am 
  • 50km – 7.30am
  • 20km – 8am

 

Location: Rippleside Park, Geelong

  • 135km – 6am

 

Location: Ocean Beach Road, Sorrento 

  • 100km Sorrento – 8am 
What should I bring?

You want your ride to go as smoothly as possible, so check the weather forecast and prepare your gear the night before. You’ll need the following items to take part in the United Energy Around the Bay: 

Compulsory
  • Helmet
  • Event number/wrist band
  • Lights – front and rear (compulsory)
Essential
  • Sunglasses
  • Kit – jersey/knicks/socks/shoes
  • Rain jacket/wind vest
  • Gloves
  • 2 x water bottles

We also suggest that all riders carry:

  • Spare tubes/flat repair kit
  • Money/eftpos card and myki card
  • ID
  • Pump
  • Mobile phone
  • Additional nutrition supplies
  • Sunscreen
  • House key (recommended even if you are using our bag drop services)

Entry Information

How do I create an account in the new Bicycle Network online portal?

We’ve got a brand new event registration system and want to make your experience as smooth as possible! If it’s your first time visiting the new Bicycle Network online portal (live since October 2018) you can get started with three easy steps below:

  1. Set up your account by submitting your email (username) here
  2. You’ll receive an automated email with prompts to create a password
  3. Log into the Bicycle Network community here with your new username and password and you’ll be ready to enter any upcoming events from the new look online shop!
Is there a minimum age to participate?
20km and 50km rides

These family friendly rides are open to all ages and kids under 12 ride free!

100km rides

Riders must be aged 12yrs or older on the day of the ride and riders under the age of 15 must be accompanied by an adult.

135km + rides

Riders must be aged 15yrs or older on the day of the ride.

How do I assign tickets to riders?

To assign tickets to other riders please contact us

Can I change my ride option?

To change your ride option please give us a call on 1800 639 634 or contact us via our website. There may be additional costs associated with changing your ride distance. 

  • Downgrading ride to a shorter distance – riders will not receive a refund. 
  • Upgrading ride to longer distance – riders will be required to pay the difference between prices. 
Can I transfer my ride entry?

To transfer your ride entry please give us a call on 1800 639 634 or contact us via our website. You can also arrange the transfer in person during kit collection. 

There is a $30 event transfer fee. 

You can transfer:

  • To another rider 
  • To the 2019 Around the Bay event. 

 

Is there a portion of the entry fee that goes to The Smith Family?

No, your entry fee supports Bicycle Network in improving the conditions for all bike riders. To support The Smith Family help disadvantaged Australian children to realise their potential through education you need to fundraise.

Fundraising

My Rider Pack

How do I collect my rider pack?

Riders can opt to collect their pack in the lead up to the event.

Rider pack collection will be run out of the Bicycle Network Melbourne office for two weeks before event day (Monday 24 September until Saturday 6 October).

The times and locations of the rider pack collection are listed below. 

Where: Bicycle Network Melbourne office, Level 4, 246 Bourke Street Melbourne 3000
When:
  • Monday 24 September to Wednesday 3 October from 9am – 5pm (excluding Victorian Grand Final long-weekend from the Friday 28 September – Sunday 2 October) 
  • Thursday 4 October from 9am – 7pm
  • Friday 5 October from 9am – 5pm 
  • Saturday 6 October from 10am – 2pm
Can my rider pack be posted to me?

If you paid for postage before 24 August, you can expect to receive your rider packs in the mail from the 14 September. Please be patient. 

If you do not receive your pack in the mail by Monday 1 October, you will have to collect it in person or get a new kit issued for you at the Bicycle Network office.

The times and locations of the rider pack collection are listed below. 

Where: Bicycle Network Melbourne office, Level 4, 246 Bourke Street Melbourne 3000
When:
  • Monday 24 September to Wednesday 3 October from 9am – 5pm (excluding Victorian Grand Final long-weekend from the Friday 28 September – Sunday 2 October) 
  • Thursday 4 October from 9am – 7pm
  • Friday 5 October from 9am – 5pm 
  • Saturday 6 October from 10am – 2pm
Can I collect a rider pack on behalf of someone else?

Yes – please ensure that you have the rider ID and full name of the person that you’re collecting the rider pack for.

What's in the rider pack?
Included in your rider pack is:
  • Your event jersey/rider shirt (early bird only)
  • Ride guide
  • Rider number plate (for event timing)
  • Wrist band (indicating start wave and lunch)
  • Cable ties to attach your number plate to your bike
  • Sponsor collateral
  • Purchased merchandise

All riders must correctly attach their number plate and wrist band.

The wrist band is essential for lunch collection/snacks and identifying start waves.

Please do not wrap your number plate around your head stem as the timing chip will not work.

How does my ride get timed?

All riders will have a timing tag attached to the back of their rider number plate. This will record rider times crossing the start line, the ferry points and the finish to give an accurate active riding time. If riders do not cross the start or finish mat they will not receive a time. All times will be available by 5pm, Monday 15 October.

 

What is my jersey size?
Early bird jersey

Use the standard jersey sizing chart to confirm your jersey size before purchasing an entry.

300km riders

Use the elite fit jersey sizing chart to confirm your jersey size before purchasing an entry.

How do I exchange my jersey?

To swap your jersey for the correct size, please bring your event jersey to Bicycle Network HQ (Level 4, 246 Bourke Street) from 24 Sep – 5 Oct. Sizes are subject to availability.

Where: Bicycle Network Melbourne office, Level 4, 246 Bourke Street Melbourne 3000

When:

  • Monday 24 September to Wednesday 3 October from 9am – 5pm (excluding Victorian Grand Final long-weekend from the Friday 29 September – Sunday 1 October)
  • Thursday 4 October to Friday 5 October from 9am – 5pm

In order to have your jersey / rider shirt exchanged, you must return it unworn with the original tags in place.

 

Valet Services

What is the valet service?

There is an optional valet service for all riders passing through either Sorrento or Queenscliff. This service costs $20 and must be paid for in advance.

Riders with valet service will receive an A4 sized plastic satchel that they can use to carry items they may want when they arrive at the rest stop. This may include a fresh kit, extra nutrition or spare tubes. Riders with valet will also receive a second satchel to return anything back to the finish. Previous riders have used this return service to transport spare tubes they don’t need or warm layers. The return satchel will be available for pick-up at the finish site.

How do I book the valet service?

Valet service can be booked when you enter United Energy Around the Bay, and at the valet service desk during rider pack collection times.

How do I collect and pack my rider valet satchels?

Rider valet satchels can be collected from the Bicycle Network office during rider pack collection times.

Come ready with your things to go in the valet bag, pack it while you are at Bicycle Network and leave it with the team.

How do I collect my returned valet items after I finish?

After the ride on Sunday 7 October, valet satchels will be available from the bag drop area from approximately 3:30pm at the United Energy Around the Bay Finish Festival in Melbourne. Please note that there may be a period of time between when riders finish and the valet bags becoming available.

Food

What food is included in entry?

The following rides include lunch and a snack.

  • 250km
  • 210km
  • 160km
  • 135km
  • 100km

Please note that the lunch is not intended to provide full nutrition for these ride distances. Riders are expected to adequately cater for their nutritional requirements while undertaking their chosen ride distance.

If you are participating in the 20km or 50km ride you will receive a snack at Alexandra Gardens upon finishing. 

What food options will be provided?

There will be three lunch options available: meat, vegetarian and gluten free. 

If you are participating in the 20km or 50km ride you will receive a snack at Alexandra Gardens upon finishing. 

 

Where do l collect my food on the ride?
Queenscliff
  • 250km
  • 210km Anti-Clockwise
Sorrento
  • 210km Sorrento Return
Frankston
  • 160km Rosebud return
  • 135km Geelong – Melbourne
Finish line
  • 100km Frankston Return and 100km Sorrento to Melbourne
  • 50km
  • 20km

Ferry

How do I catch the ferry from Queenscliff to Sorrento?

If you are participating in the 135km, 210 Anti or 250km rides please make yourself familiar with the ferry loading process.

Ferry loading process:
  1. You must collect your Ferry Sticker from the ferry allocation area. No sticker, no ferry boarding. Different colours co-ordinate with different departure times.
  2. Listen for updates over the PA system “Riders with a blue sticker, please make your way to the ferry loading area
  3. Promptly move to the standby area / ferry loading area
  4. If you miss boarding the ferry when your sticker colour is announced, you will not simply be able to board the next ferry. Priority will be given to riders whose sticker colour coordinates with the departure time.
  5. Please follow instructions from the United Energy Around the Bay volunteers at the standby area if you miss your ferry.
  6. We estimate only 20-80 standby riders will be able to board each ferry after the allocated riders have boarded.
What are the ferry times?

United Energy Around the Bay ferry times will be confirmed closer to the event. All riders must have their ticket on them and be ready to load the ferry 15 minutes before the departure time.

Transport

100km Sorrento – Melbourne

Buses are available from Melbourne to Sorrento on Sunday 7 October. Click here to learn more and book line.

 

Keen to join United Energy Around the Bay 2019?

Register interest

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