Bicycle Network

Crash Survey

Thanks for completing our survey

The information you’ve shared with us today is invaluable in the fight to improve cycling conditions for everyone.

What now? 

If you’re a Bicycle Network member and you need to make a personal injury, third-party liability or income protection claim, please contact us on 1800 639 634. We will organise a consultation with our dedicated Riders’ Rights Coordinator who will guide you through the claims process.

We know that getting back on the bike isn’t always simple. It can sometimes be a confusing, frightening and even destablising experience—and that’s OK. 

We’re here to help

Below you’ll find some resources and actions that you can take to get yourself back on your bike and enjoying the ride.

Make a claim

When you or your property have been damaged in a crash, claiming those costs back is important. Send us a message and we’ll be in touch soon.

email us

Report poor or unsafe infrastructure

If your accident was caused by poor or unsafe infrastructure, we want to help you see it fixed. Send us a message and we’ll help guide you.

email us

Find an alternative route

It can be difficult to get back on the bike after a crash, let alone tackle the same route. Here are some resources to help plan a safer route.

Learn more

Improve your riding skills

Improving the way we navigate roads and paths and mix with pedestrian and road traffic can help avoid future crashes. Here are some helpful tips.

Learn more

Bouncing back from a crash

Whether your crash or near miss happened on the road, trail or track, often mental or emotional ‘injuries’ can be harder to overcome than physical ones. They can arouse new fears, making us overcautious.  

When considering your post-crash recovery, there’s some important things to remember that will help re-empower you: 

  • Don’t rush back – give yourself time to recover and ease yourself back in to riding
  • Be realistic about the physical and mental impact – if you’re confidence has taken a knock, acknowledge and address it.
  • Find ways to rebuild your confidence through smaller rides with trusted friends or take the time to sharpen some skills. 
  • Reflect and learn from the circumstances and situation
  • While it might be tough, try not to leave it too long before your next ride. Time tends to exaggerate any fear or anxiety you may have. 
  • If you’ve have a serious crash, listen to the advice of doctors and follow your rehab plan.

Finally, don’t beat yourself up – crashes happen to everyone, from the pros to everyday riders. 

If your mental and emotional barriers are more serious or complex, you may want to seek out help from an expert.