What is Rider Rescue?

Whether you’ve had a mechanical breakdown, injury or you simply can’t go on, Rider Rescue is here to help. 

We’ll send a vehicle to get you and your bike where you need to go.

If you want to go home, to the station or your local bike shop, we’ll help to get you there.

All you need to do is call 1800 110 201 and one of our friendly operators will help to organise a rescue.

Learn more

What do I get?

Pedal worry-free with Rider Rescue 

What’s included?  
Average wait time of under 10 minutes*+ Yes
Track your call-out in real-time Yes
24 hours a day, all year round Yes
$50 value covered per call-out Yes
10 call-outs per year Yes
Reimbursement for local transport** Yes
Coverage Australia wide** Yes
Fast, comfortable service with Uber XL** Yes  

*Deloitte, 2016

+ETA cannot be provided if taxi is required for service, wait times can typically be 30+ minutes

**Subject to terms and conditions

1. Call

2. Track

3. Ride

Rider rescue

1000 Subscriber Flash Sale!

Use code rr1000 at checkout.

Rider Rescue is approaching 1000 subscribers, so we’re offering all new subscribers 50% off to celebrate! 

Plus, our lucky 1000th subscriber will receive a $200 Coles Voucher!

Be quick, flash sale ends 11.59pm 31 October!

Please note the code is case-sensitive so please enter it exactly as above.

50% OFF!

Bicycle Network Members



Join now

50% OFF!




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Offer expires 11:59pm 31 October 2021.

Promotion terms and conditions

Rider Rescue terms and conditions.

Rider rescueFAQs

Here are the answers to your most common questions.

If your question isn’t in the list, please contact us via our website, on 1800 639 634 or via Facebook.

Is the service available Australia wide?

Rider Rescue is available Australia wide, in areas where Uber and 13Cabs operate. For a list of cities in which Uber operates, see here.

What happens if Uber is not available where I've broken down?

In less central areas, or areas where Uber is not available, we’ll arrange for a taxi to pick you up.

Can I join at breakdown?

Absolutely. Call us on 1800 639 634 and we can help you to organise your subscription and a rescue. A surcharge payment is applicable, please see terms and conditions for more detail.

Where can I find the Rider Rescue terms and conditions?

You can find the terms and conditions here.

Will my bike fit in an Uber?

We’ll send the most appropriate vehicle for your situation. In most cases, this will be an Uber XL – an SUV sized vehicle.

Can you take an e-bike?

Absolutely, we love e-bikes! If you have an e-bike, we may send a maxi-taxi for ease of access.