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How does it work?

1. Register

  • Find your preferred Parkiteer facility (more than 100 in Victoria)
  • Register online with a $50 fully refundable deposit
Register now

2. Activate your card

  • Allow 5-7 business days for your new Parkiteer card to arrive
  • Activate your card at activateparkiteer.com
Activate card

3. Start riding

  • Tap your new card on the reader to access the Parkiteer facility
  • Feel happier and healthier every time you ride to the station!
FAQs

Are you no longer using Parkiteer? – Deposit refunds

If you are no longer using Parkiteer you can have your $50 deposit refunded by sending a completed Parkiteer bond refund request form  to parkiteeraccounts@bicyclenetwork.com.au

Lost your Parkiteer card?  – Replacement cards

If you lose your Parkiteer access card please call us on 1300 546 526 as soon as possible. This card will then be unauthorised and a replacement card sent to you. Replacement cards are $10 and can be paid for over the phone or here on our online shop.

We’re here to help.

Call us on 1300 546 526, 24 hours a day, 7 days a week, or email us at parkiteer@bicyclenetwork.com.au if you have any questions or concerns about Parkiteer

ParkiteerFAQs

Here are the answers to your most common questions.

If your question isn’t in the list, please contact us via our website or on 1300 546 526.

Yes – it is free to use a Parkiteer cage. When registering, a $50 deposit must be paid for an access card, which is refunded if you choose to stop using the Parkiteer service.

That depends. For security reasons, your Parkiteer card is only activated for the location you have registered for. In situations where there are two Parkiteer cages at a location, you can access both.

  • To use a different cage because you have moved house or your circumstances have changed, please call 1300 546 526 during business hours to speak to the Parkiteer team, or email us at parkiteer@bicyclenetwork.com.au
  • For regular access to more than one Parkiteer, call 1300 546 526 during business hours or email parkiteer@bicyclenetwork.com.au

No, Parkiteer cages are for bicycles only.

No, Parkiteer cages cannot be used as a home for your bike. Bikes that appear to have been abandoned are removed from cages.

No – only registered members can use Parkiteer cages, and each member must enter using their own card. This ensures parking is prioritised for members and security maximised.

If your access card is lost or stolen please call us immediately on 1800 639 634 to deactivate the card. A new card can be ordered online for $10.

If you’re no longer using Parkiteer, you can request for your $50 bond deposit to be refunded by submitting a bond refund request form.

Returned access cards will be recycled for new users to access the Parkiteer network.

Send your access card to:

Parkiteer Refunds
Bicycle Network
PO Box 24013
Melbourne VIC 3001

Parking your bike – Using Ned Kelly bike rails

When using Parkiteer, you should always secure your bike using a high quality lock – we recommend a D-lock. Please also remove any valuable items such as lights, trip computers and panniers.

Watch our video guide on using Ned Kelly bike rails, which are found in every Parkiteer facility.

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Find out more about Bicycle Network and support us in making it easier for people to ride bikes.

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