What is Rider Rescue?

Whether you’ve had a mechanical breakdown, injury or you simply can’t go on, Rider Rescue is here to help. 

We’ll send a vehicle to get you and your bike where you need to go when you can’t ride any further. 

If you want to go home, to the station or your bike shop, we’ll get you there.

Call 1800 639 634 and one of our friendly operators will help rescue you.

Learn more

What do I get?

Pedal worry-free with Rider Rescue 

What’s included?  
Average wait time of under 10 minutes* Yes
Track your call-out in real-time Yes
6am-9pm, all year round Yes
$50 value covered per call-out Yes
10 call-outs per year Yes
Coverage Australia wide** Yes
Fast, comfortable service with Uber Yes  

*Deloitte, 2016

**Subject to terms and conditions

1. Call

2. Track

3. Ride

Rider rescue

Pricing

Recurring subscription

Existing Members

$45

Per year

Join now

Recurring subscription

Non-members

$50

Per year

Join now

One-time payment

Existing Members

$45

Per year

Join now

One-time payment

Non-members

$50

Per year

Join now

Rider Rescue terms and conditions.

Rider rescueFAQs

Here are the answers to your most common questions.

If your question isn’t in the list, please contact us via our website, on 1800 639 634 or via Facebook.

Is the service available Australia wide?

Rider Rescue is available Australia wide, in areas where Uber and 13Cabs operate. For a list of cities in which Uber operates, see here.

Do I have to have the Uber app to use Rider Rescue?

No. Even if you don’t have Uber downloaded on your phone, you will be able to track your rescue in real-time. We’ll send you a text, follow the link and you’ll see your ride on it’s way!

What happens if Uber is not available where I've broken down?

In rural areas, or areas where Uber is not available, we’ll arrange for a taxi to pick you up.

Can I join at breakdown?

Absolutely. Call us on 1800 639 634 and we can help you to organise your subscription and a rescue. A surcharge payment is applicable, please see terms and conditions for more detail.

Where can I find the Rider Rescue terms and conditions?

You can find the terms and conditions here.