What is Rider Rescue?
Whether you’ve had a mechanical breakdown, injury or you simply can’t go on, Rider Rescue is here to help.
We’ll send a vehicle to get you and your bike where you need to go when you can’t ride any further.
If you want to go home, to the station or your bike shop, we’ll get you there.
Call 1800 639 634 and one of our friendly operators will help rescue you.Learn more
What do I get?
Pedal worry-free with Rider Rescue
|Average wait time of under 10 minutes*||Yes|
|Track your call-out in real-time||Yes|
|6am-9pm, all year round||Yes|
|$50 value covered per call-out||Yes|
|10 call-outs per year||Yes|
|Coverage Australia wide**||Yes|
|Fast, comfortable service with Uber||Yes|
**Subject to terms and conditions
Here are the answers to your most common questions.
If your question isn’t in the list, please contact us via our website, on 1800 639 634 or via Facebook.
Rider Rescue is available Australia wide, in areas where Uber and 13Cabs operate. For a list of cities in which Uber operates, see here.
No. Even if you don’t have Uber downloaded on your phone, you will be able to track your rescue in real-time. We’ll send you a text, follow the link and you’ll see your ride on it’s way!
In rural areas, or areas where Uber is not available, we’ll arrange for a taxi to pick you up.
Absolutely. Call us on 1800 639 634 and we can help you to organise your subscription and a rescue. A surcharge payment is applicable, please see terms and conditions for more detail.
You can find the terms and conditions here.