NSW food delivery guidelines

The NSW joint taskforce for food delivery rider safety has released draft guidelines for the industry to create safer working conditions.

The taskforce was set up last year after four people were killed while working for food delivery companies.

The guidelines outline hazards in the industry and make recommendations for delivery companies to improve conditions for workers.

Hazards identified include:

  • poorly designed apps
  • unrealistic estimated delivery times and rating systems resulting in time pressures and unsafe riding
  • on road conditions including interaction with heavy vehicles and obstacles
  • long hours of work

The guide is open for consultation, with delivery companies able to discuss actions for reducing hazards.

Minister for Transport and Roads Andrew Constance said everyone has the right to go to work and feel safe.

“Any life lost on our roads is one too many. We know these food delivery riders are some of our most vulnerable road users. We want to do everything we can to guarantee they have the proper protections in place and ensure a day at work doesn’t end in tragedy,” Mr Constance said.

“These guidelines outline existing hazards in the industry including poorly maintained bikes, fatigue and extreme weather conditions. Delivery platforms, drivers and restaurants must follow this guide to mitigate these dangers.”

The taskforce’s final report and recommendations are due to be provided to the NSW Government in April.

Click here to download the draft guidelines

Click here to read more about the taskforce

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