Here are the answers to your most common questions.
If your question isn’t in the list, please contact us via our website, on 1800 639 634 or via Facebook.
Yes. You are covered overseas for up to $50,000 for medical or repatriation expenses. Medical expenses means:
- Hospital accommodation and theatre fees
- Orthotics, splints and prosthesis
- Treatment given by a dentist or registered medical practitioner
- If given on the advice of a medical practitioner, treatment by a chiropractor, masseur, naturopath, osteopath or physiotherapist
You are covered for any ride or race that is run by Bicycle Network.
If you’re receiving welfare benefits, a full-time student, or you’ve got a Seniors Card or Veterans Card, you’re eligible for our concession membership.
If you’re not sure if you’re eligible, get in contact with us (03) 8376 8888.
No, but all Bicycle Network members are covered on the day and get access to great on-event benefits.
No, your bike isn’t covered by Bicycle Network insurance. Your Bicycle Network membership covers you for personal injury and public liability.
If your bike has been damaged because of an incident involving a third-party, we can provide advice and assistance on how to deal with the situation. If they’re at fault, we can provide support to help recover the costs to repair or replace your bike and accessories. You need to take pictures of your property damage. Although it’s hard to go without your bike, we recommend not getting it fixed straight away.
Get in contact with us on (03) 8376 8888, and we’ll talk you through the best way to go about this as it may differ depending on the situation. When possible, remember at the time of the accident to get the details of the driver’s or person(s) involved.
If you’re looking to insure your bike, Bicycle Network also offers separate bike insurance coverage through Bike Insure. Featuring accidental damage cover, theft cover from home and away, transit cover, kit cover and much more. You can learn more and get a quote at the Bike Insure website.
- $100 for personal injury (nil excess applies when claiming under private health insurance first)
- $1,000 for public liability
Call us on (03) 8376 8888 and book a time to speak with our dedicated Riders’ Rights Co-Ordinator. They will talk you through the different coverage that is available and how you can submit your claim. They’re also here to support you through the process and can answer any questions you might have about your claim.
You can read more on bike riding insurance for information on your coverage.