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Here are the answers to your most common questions.
If your question isn’t in the list, please contact us via our website, on 1800 639 634 or via Facebook.
Yes. You are covered overseas for up to $50,000 for medical or repatriation expenses. Medical expenses means:
- Hospital accommodation and theatre fees
- Orthotics, splints and prosthesis
- Treatment given by a dentist or registered medical practitioner
- If given on the advice of a medical practitioner, treatment by a chiropractor, masseur, naturopath, osteopath or physiotherapist
You are covered for any ride or race that is run by Bicycle Network.
If you’re receiving welfare benefits, a full-time student, or you’ve got a Seniors Card or Veterans Card, you’re eligible for our concession membership.
If you’re not sure if you’re eligible, get in contact with us (03) 8376 8888.
No, but all Bicycle Network members are covered on the day and get access to great on-event benefits.
No, your bike isn’t covered by Bicycle Network insurance. Your Bicycle Network membership covers you for personal injury and public liability.
If your bike is stolen from your house it may be covered under your Home and Contents insurance.
If your bike has been damaged as a result of an incident involving a third-party, we can provide advice and assistance on how to deal with the situation, and if they’re at fault, provide support to help recover the costs to repair or replace your bike and accessories. You need to take pictures of your property damage. Although it’s hard to go without your bike, we recommend that you don’t get it fixed straight away.
Get in contact with us (03) 8376 8888 and we’ll talk you though the best way to go about this as it may differ depend on the situation. Just remember where possible at the time of the accident to get the driver’s details or person(s) involved details.
- $100 for personal injury (nil excess applies when claiming under private health insurance first)
- $1,000 for public liability
Call us on (03) 8376 8888 and book a time to speak with our dedicated Riders’ Rights Co-Ordinator. They will talk you through the different coverage that is available and how you can submit your claim. They’re also here to support you through the process and can answer any questions you might have about your claim.
You can read more on bike riding insurance for information on your coverage.