Refunds and replacements

Bond refund

If you no longer wish to use a Parkiteer bike cage, you can request a full refund of your $50 bond. Please note that cards give you access to any cage across the network so if you move house it may be that there is another cage at your new station.

How to receive your $50 bond refund:

  1. Fill out the Refund Request Form
    Bond refund request form
  2. Post your Refund Request Form with your Parkiteer access card to:

          Parkiteer Refunds
          Bicycle Network
          PO Box 24013
          Melbourne VIC 3001

*Please note: Refunds can only be processed to an Australian bank account.

Replacement cards

If you lose your Parkiteer access card, please call Bicycle Network on 1300 546 526 as soon as possible. Your previous card will then be deactivated to prevent unauthorized access to the Parkiteer bike cages.

To obtain a replacement Parkiteer access card you will be charged a fee of $10. This can be done over the phone or by paying online.