torvet wrote:I purchased a new Garmin 500 last year through eBay. It eventually arrived from a seller in Taiwan, and worked fine for about one month, then became unuseable as it no longer could detect 'elevation'. I approached Garmin Technical Assistance (Australia) and they made a number of suggestions. Nothing worked and eventually Garmin recommended that the unit be replaced, but that the Garmin 'Warranty' did not apply to items purchased through eBay! I then returned the Garmin to the seller in Taiwan, where Garmin Taiwan 'repaired' the unit - only it was returned worse that ever. Garmin Taiwan then said that they would not replace the faulty unit even though it was irreparable! The so-called International Warranty is not worth the paper it is written on. I wonder if anybody else has heard a similar story, where new items purchased on eBay are not covered under warranty by Garmin?
torvet wrote:The so-called International Warranty is not worth the paper it is written on.
hamishm wrote:torvet wrote:The so-called International Warranty is not worth the paper it is written on.
So called by whom? I don't see that term on Garmin's web site. Maybe you were conned by the original ebay seller into thinking there was such a thing. Garmin Australia's web site specifically says your warranty is only good in the country of purchase. http://www.garmin.com/au/support/warranty
squeaza wrote:Is that new? We bought our 305s from Geomangear in the US. They had the issue of suddenly turning off, and Garmin Australia honoured the warranty with no questions asked and replaced the faulty units.
lekoshe wrote:Garmin's service is notoriously abysmal and one of the main reasons to consider the alternatives.
Anyone tried a Bryton unit?
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