Riding Every Day wrote:In that time, I have never had an order arrive that was incomplete. I have never had to return an order due to my own inability to research the specs or additional components required - which it sounds like you might have done with your rechargeble light?
DeivSaiborg wrote:Just received my latest wiggle order (ordered stuff that CE does not stock). Ordered on the 12th, took 11 days to get here. One item missing. Will have to wait more for it. Nothing seems to need exchange: I probably would have otherwise had to pay postage to uk.
Snuffy wrote:You will find for Wiggle that when it's their mistake, they will refund your postage.
They sent me the wrong colour item once and they were very good at dispatching a new one and accepting my return at their expense.
Riding Every Day wrote:Sounds like your experiences with CRC, Wiggle & Ribble have been the polar opposite of my own. I just received two parcels this week - one from Ribble & one from CRC. Both of them to my door in 7 days and 8 days respectively.
Riding Every Day wrote:I have never had an order arrive that was incomplete.
Riding Every Day wrote:I have never had to return an order due to my own inability to research the specs or additional components required - which it sounds like you might have done with your rechargeble light?
Riding Every Day wrote:I'm with fixie I think - if Cycling Express want to compete, then price matching is only one part of the equation. Taking 10 days from order to arrival might be acceptable if you're living on a station in the remote Kimberley region, but it's pathetic service for a capital city. IMO anyway.
DeivSaiborg wrote:I'll post the product description on the ribble website, and you can tell me whether you'd have had any doubt that the item you were ordering would have given you the ability "as is" to recharge the light.
Cateye EL340 Rechargeable Front Light
The Cateye HL-EL340 Front Rechargable LED brings you powerful light output as well as incredible efficiency thanks to ROL technology and its rechargable battery!
The Cateye HL-EL340 Front Rechargeable LED is a rechargeable bike front light that emits a super 1000 candlepower from just a small rechargeable battery, delivering powerful light as well as incredible efficiency. Fitted with a direct port for charging this cycle light eliminates battery waste.
Cateye use ROL technology to make sure this front cycle light delivers fantastic output by mounting the LED in the centre of the lens so that all of the light uses the maximum area of the curved reflector. This means less wasted light, with 95% utilised!
As a lawyer I think that the description up there is misleading. But ribble told me the return would have been at my expense. Even if I'm right, I won't pursue because it's just not worth my time. I've told ribble customer service that I think the ad is misleading. No response. No change to the description. Bad customer service. If they think they're in the right, they should have just told me that according to them, I got it wrong. They would have been polite, at least.
Riding Every Day wrote:Problem solved then mate. Buy locally. You'll at least get to enjoy that warm & fuzzy feeling that you're supporting Australia.
I'll stay with the UK retailers.
Riding Every Day wrote:Stock-out items - I have in the past been caught out in compiling a "wishlist" while items were in stock, and have then been subsequently warned after placing/confirming an order (which sometimes might be days later) that something is no longer in stock. I've had this happen a handful of times, between most of the major UK retailers. Each time, I've responded to their customer service email, with a request to let the order proceed minus the offending item. Each time, that's been addressed to my satisfaction. In short, I rate the customer service & feedback of the UK retailers very highly That's been IME anyway.
glad you had a good experience. I will still order from Wiggle, so it's good to know they're on the money with stuff like that.Riding Every Day wrote:My own RC front light (Light & Motion Stella 200) had battery problems due to wet weather almost exactly 12 months after I'd purchased it from Wiggle. I contacted them and was happily informed to return the battery for replacement. They covered postage costs. To my surprise, they actually replaced the entire unit! Light head + battery + charger + helmet mount + mounting straps + stickers + spare rubber securing straps. Hell will freeze over before you get that level of customer service this side of the pond. I'd actually riased the matter with the nominated Australian importer of Light & Motion products.......but I'm still awaiting any feedback from them a year or two later???
Riding Every Day wrote:The light charger - as a lawyer you say the ad is misleading. As an engineer, I say it pays to peruse the specs of any advertisement & item you're buying online. I'd recommend you do that when buying from anywhere. I note that Wiggle have that light at roughly the same price as Ribble, and the Wiggle ad (Q&A area) indicates the charger is included. Did you compare other retailers to determine what was included, or did you choose not to? I went through this when I bought our Exposure joystick lights recently. Some retailers sell them in different kit/configurations for different markets. It wasn't too demanding to research and determine what I was actually buying. In the case of the Ribble ad you're quoting - I'd be suspicious of a rechargeable item that does not specifically mention a charging cable/device. Maybe that's just me though.
fixie wrote:Just a word of warning to all and a good reason why you were wise to buy your Garmin locally.
Power standards vary throughout the world and in many countries it is illegal to sell an item that does not accord with the local standards. In the UK that means a locally compliant 3 pin fused plug and 240 Volt compatibility. In the rest of Europe, something else. Importers in Australia go to much expense to arrange compliance with local regulations, particularly in the area of items such as phone and camera chargers etc. But when you buy at your LBS, you can be assured that the item does comply. Does your Garmin have an Aussie 2 pin plug for its charger? It should have.
I think that in buying electrical items to be connected at anytime to the mains, you need to satisfy yourself that it will work where you want it to work.
fixie wrote:I am sure that as a lawyer you will be aware of the term "caveat emptor".
DeivSaiborg wrote: Issue is: is what I received a rechargeable light? No. It requires an additional device that was not included and not indicated as not being included. Therefore, the word "rechargeable" was not to be used in the ad. Sure I could have made better investigation, but seriously: I expect a worldwide power broker such as Ribble to inform its customer better, and when a fair point such as mine is raised to do something more than just saying: get it back to us at your own expense, we will refund.
DeivSaiborg wrote:The Garmin has a usb charger.
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