evilbrent wrote:you're being silly.
That's a bit harsh, it's not unreasonable to expect decent customer service.
sorry, didn't mean it harsh.
just meant that telstra pre paid and post paid are different things altogether. If anything the NAC might have been able to help, 125888 are pretty useless. Anyway, no-one gets any training in pre-paid problem solving because there's almost nothing you can do on the call-centre side. From memory all you can really do is check to see if a sim is active or not.
Anyway: 2 things.
1) So many nutbags buy prepaid phones that it's almost not worth supporting, certainly not with something as literate as online chat. You'd end up hot-keying the phrase "That's because you're drunk". Not being mean, just talking from my experience. You go and field activation calls at 7am on a Christmas day and tell me if you generally get a good feeling from the people who activate prepaids.
2) People. Whenever you don't like what's happening on a call to a centre say "Uh, thanks, gotta go." Hang up. Call again. Get someone better. If you don't like the sound of the voice of the next person: hang up. Call again. Get someone better. People used to do it all the time to me on days when I was hungover or bored or uncooperative. You're doing them a favor by reducing their average call time and taking a problem away. I've had nothing but good results using this method myself.
I detest getting to work more sleepy poor and bored than when I left home.