The Duckmeister wrote:nikolai wrote:Back OT, I'd like to know what an LBS has to say when the question of parts range is raised in comparison with online shops (specifically UK ones.) I know tbsm has a fairly good range, but on closer inspection, many of the items are listed as 'sold out' and there is no option to just order and wait.
I can understand an LBS not stocking a wide range of random bits, but there's not excuse for not being able to look it up on the computer and say "50 bucks, two weeks."
Here we have one of the vicious circles in LBS vs online.. Bike shops (especially smaller ones) are tending away from keeping everything possible in stock. It's just not worth it when prospective customers - who don't give a rat's about the intricacies of the pricing structure - bitch at you about the price compared to online. So it's not worth investing in a heap of stock which isn't going to move as quickly as it used to. So we have to rationalise what we keep in stock. Another prospective customer comes in - who doesn't give a rat's about the intricate details - to find we haven't got what he needs in stock, and then doesn't want to order it 'cos he can get it online for half the price.
brycerider wrote:An A grade bike rider an A grade sales person it does not necessarily make in my experience.
kacjp wrote:Can I also add in here that I have had atrocious customer service from my LBS too. So as I start to understand what I need and don't need (as I am a relatively new to cycling) - I am avoiding the LBS because of my previous experiences with them.
I think LBS need to get their act into gear and realise they need to offer something "different" from the online stores. They might want to offer great customer service (what a novel idea)!!!!!
I am reluctant to go to a LBS any more. The guy who comes out to fix my bike, also puts bikes together for a small fee. So the next bike will probably be bought online and put together by him. I would love to go to my LBS, but my current experiences have put me off!
Free Workshop night *This Thursday 28th June*
Post 26 June 2012 By Total Rush In Events
Last minute reminder the "Free" Total Rush mixed Workshop Clinic is Thursday night 6:30pm
Jay will be taking you over basic maintenance and on-road repairs.
email email@example.com to reserve your spot.
Very interesting. So am I to assume these 3 are previous employees? Sorry for my cynicism but how do you suddenly go from being an employee (even a manager) to running/owning a very large bike shop in one of Australia's highest rent locations? Who's the silent financier? I hope it's not the owner of BSC or supply may dry up rather quickly.
blybo wrote:Very interesting. So am I to assume these 3 are previous employees? Sorry for my cynicism but how do you suddenly go from being an employee (even a manager) to running/owning a very large bike shop in one of Australia's highest rent locations? Who's the silent financier? I hope it's not the owner of BSC or supply may dry up rather quickly.
jed wrote:I'm sorry but what a dumb location for a bike shop. Up and down escalators to get into it.
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