vaeske wrote:I'm sure you'd be very understanding though if he told you he got held up by a walk in customer with something real basic?
Why would I be? I am okay if a job is delayed for reasons outside of the control of the person. I am okay if my doctor is running late because s/he has taken a walk-in patient who really did need to be seen*. But if I can't collect my bike at the agreed time because someone walked in with a bike that needed the brakes tweaked? They'll get the $30 walk in job, but won't get my ongoing work.
vaeske wrote:Or are you very anal about picking your bike up on time and if its 10-15 mins late you'll lose it??
It's not a matter of being anal.
If I've arranged to be away from the office to collect my bike at an agreed time, then I don't necessarily have the luxury of coming back in an hour to try again - assuming that the mechanic has not been distracted by another "easy 15 minute job". Same deal if I have a bunch of things to do on the weekend - the need to be elsewhere for other tasks may preclude waiting for the mechanic to get around to finishing my job.
Hmmm, Goldcross... I used them once (I had a voucher to spend). I prebooked a service for while I was going to be away and not needing that bike, and told them in advance that a particular part needed to be replaced. When I returned from my holiday to collect my bike, they hadn't completed the service because they discovered that a part needed to be replaced and they would not order it in until I authorised it. Guess which part they hadn't ordered
Yep, the part requested on the booking sheet...
---* Many years ago a very young Gus was taken to our local (walking distance) GP, who decided that he needed to be taken to the RCH immediately.
Immediately meant he drove Gus to the RCH while his next patients were left in the waiting room.