On Wed 21 Sep 2011, barefoot wrote:
Passing this revelation on to Origin... I've been bumped up the hierarchy of support people, and things are progressing again. They've confirmed again that when we finally get the PFIT thing worked out, it will be backdated to 11 December 2009 when I originally submitted my form. It's just the doing part that needs doing
It occurred to me the other day that I still haven't seen a power bill that either confirms or denies that we're finally on the PFIT.
Yep, that's getting on 6 months without a power bill. It could be that we've dropped right off their billing schedule and been forgotten, or it could be that the backpay has put us in credit and they're just waiting for that to work itself down to zero before sending another bill... or it could be that Origin Energy are incompetent. Likelihood of each option is left as an exercise.
I'd actually prefer to know what's going on, and that everything has been finalised as it should be... rather than playing this game again in another 2 years when we're another few policy backflips down the track and nobody can remember what was supposed to have happened way back in 2011, let alone 2009. Or may remember to bill me for the entire 2 years, at whatever rates they decide to apply (retrospectively).
So I send another email reminder to Origin last night.
It turns out, my meter was switched over (again) on 31 October. So everything is happy and sorted. Coincidentally, they did a meter reading just yesterday
(yep, I certainly believe that after 6 months, they randomly choose a Sunday to check my meter, on the very day that I contact them regarding billing).
Blah blah agreed to backpay blay blah changed billing system blah blah can't re-calculate the old bills blah blah.
The wash-up is that they know they paid me $113 in feed-in tarrifs at the (wrong) low rate, and that they should have paid me $317 if I was on the PFIT rate. So they'll just give me a manual credit for $204 on my next bill, and call it finalised. Since the meter was read yesterday, the bill should come out in the next couple of weeks.
I'm beyond caring (the fact that I didn't notice them paying me the wrong rate for 2 years, then didn't notice that I haven't had a bill for 6 months indicates how much I care at the best of times). I'm curious as to what the next bill will tell me about my new rates. I have no idea what rate I'm buying power for now I'm switched to the new PFIT rates. It's never been mentioned. If I don't like it, I'm now free to shop around, just as soon as they pay me what I'm owed.
But $204 extra credit is better than a poke in the proverbial. I'll drink to that.